Refund policy

 

Gobi Grace Return & Exchange Policy (North America Only)

We take pride in the craftsmanship and care behind every Gobi Grace piece. If your order isn’t quite right, we’re here to make the process smooth and respectful.

Return Window

You may request a return within 14 days of receiving your item. This policy applies to orders shipped within the United States and Canada.

Eligibility

To be eligible for a return:

  • Items must be unworn, unused, and in their original condition

  • All tags must be attached

  • Items must be returned in the original packaging

  • Include your receipt or proof of purchase

A Deal for Keeps (Final Sale)

To keep our prices accessible, some items are sold as Final Sale.

What's Final Sale: anything marked "Sale," purchased from a Clearance collection, or bought during a promotional event.

What it means: Final Sale items can't be returned or exchanged and aren't eligible for store credit — so please check the size guide before ordering. Gift cards are also non-returnable.

Damaged or defective? If a Final Sale item arrives damaged, defective, or incorrect, we'll make it right — see Damages & Issues below.

How to Start a Return

Email us at support@gobigrace.com with your order number and reason for return. Once approved, we’ll provide:

  • A prepaid return shipping label

  • Instructions for sending your item back

Return address:

Gobi Grace Returns

2208 NW Denver Ave

Lawton, Oklahoma, 73505

USA

Items sent without prior approval will not be accepted.

Exchanges (Size Only)

If you need a different size for a regular-priced item, please contact us. Once your return is approved and the requested size is available, we’ll ship your exchange after receiving the original item.

Shipping for exchange items is the responsibility of the customer.

Note: Items purchased through Klarna are not eligible for exchanges. Sale items are not eligible for size exchanges.

Damages & Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately with photos. We’ll work quickly to resolve the issue, regardless of whether the item was a final sale or regular purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome. If approved:

  • Refunds are issued to your original payment method

  • Please allow up to 10 business days for processing

  • Bank and credit card timelines may vary

Shipping costs are non-refundable.

If your order qualified for free shipping, the original shipping cost will be deducted from the refund amount.

If more than 15 business days have passed since your refund was approved, please contact us at support@gobigrace.com.